INSTRUCTIONAL DESIGN: After a deal to merge with Bank One, a decision was made to create a brand new transaction management system that the employees of both banks would have to learn from scratch. My company was contracted to develop a training simulator that mimicked the new system in every way. As Lead Programmer, my job was to work with the bank to design all the screens and code the back end to make the simulator look and feel like the real thing. I led the team that did the instructional design for the system, to test users on what they’d learned from the training simulator.